Customer Experience Specialist

Best Buy 06/2021 - Present

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Engages customers using acquired skills to complete and support the customer experience.
• Processes transactions such as sales orders, returns and exchanges.
• Achieves profitable growth to meet team and individual goals while enabling an excellent customer shopping experience.
• Applies the appropriate knowledge and expertise through ongoing learning and self-development.
• Utilizes available tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.
• Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
• Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing your contribution.
• Maintains merchandising and department readiness to serve customers within a specified area.

Pharmacy Technician

Walgreens 01/2020 - 04/2021

• Accurately prepare and distribute patient medications;
• Perform calculations;
• Prepare sterile medicines including those used to treat cancer;
• Collect accurate patient information.
• Process third party billing claims and assist with prior authorization completion;

Education

High Honor list 2017-2019 - Franklin High School